Palorivencia
Education for Everyone
Delivering accessible, high-quality online learning to students across the country since 2021
Delivering accessible, high-quality online learning to students across the country since 2021
Last updated: November 13, 2025
This Refund Policy outlines the terms and conditions under which Palorivencia may issue refunds for services purchased through our platform. By purchasing any service or subscription from Palorivencia, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Refunds for course enrollments and lecture access may be requested within fourteen days of the original purchase date, provided that:
For monthly or annual subscription services:
Bundled services or course packages are treated as single purchases. Refunds for bundles follow the same criteria as individual course purchases and are calculated based on the bundle price, not individual component values.
The following purchases are non-refundable under any circumstances:
To request a refund, you must:
All refund requests are subject to review and verification. Palorivencia reserves the right to approve or deny refund requests at our sole discretion. We may request additional information or documentation to process your request.
Approved refunds will be processed within seven to ten business days following approval. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
If you experience technical difficulties that prevent you from accessing purchased content, please contact our support team immediately. We will work to resolve technical issues before considering a refund. Refunds due to technical problems may be granted at our discretion if the issue cannot be resolved within a reasonable timeframe.
If you believe you have been charged in error or charged an incorrect amount, contact our support team within fourteen days of the charge. We will investigate and rectify any confirmed billing errors promptly.
If Palorivencia cancels a course, event, or service that you have purchased, you will receive a full refund or credit toward another course of equal or lesser value, at your discretion.
Initiating a chargeback or payment dispute through your financial institution instead of contacting Palorivencia directly may result in the immediate suspension or termination of your account and access to all services. We encourage you to work with us directly to resolve any payment concerns.
If a chargeback is filed, we reserve the right to dispute it and provide evidence of service delivery to your financial institution. Fraudulent chargebacks may result in permanent account closure and may be reported to appropriate authorities.
In certain situations where a full refund may not be applicable, Palorivencia may offer:
These alternatives are offered at our sole discretion and do not constitute an obligation to provide such options in all cases.
Services purchased during promotional periods, with discount codes, or through special offers may have modified refund eligibility. Specific terms applicable to promotional purchases will be clearly stated at the time of purchase. If not otherwise specified, standard refund terms apply.
Refund policies for group enrollments or corporate training packages may differ from individual purchases. Organizations purchasing services for multiple users should contact our corporate solutions team at support@palorivencia.com for specific refund terms applicable to bulk purchases.
Palorivencia reserves the right to modify, update, or discontinue any course, service, or feature at any time. Such changes do not automatically entitle users to refunds unless the core service purchased becomes unavailable or fundamentally different from what was originally offered.
Refunds will be issued in the same currency as the original purchase. Palorivencia is not responsible for any currency conversion fees or exchange rate fluctuations that may occur between the time of purchase and the time of refund processing.
Any applicable taxes, fees, or charges included in the original purchase will be refunded according to local tax regulations. Palorivencia is not responsible for advising on tax implications of refunds. Please consult with a tax professional regarding any tax-related questions.
You are responsible for:
Palorivencia's total liability for any refund shall not exceed the amount actually paid by you for the specific service in question. We are not liable for any indirect, incidental, consequential, or special damages arising from refund requests or the refund process.
For questions regarding this Refund Policy or to submit a refund request, please contact us:
Email: support@palorivencia.com
Phone: +17809637366
Address: 140 Main St, Sundridge, ON P0A 1Z0, Canada
Palorivencia reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Refund Policy. We encourage you to review this policy periodically.
If any provision of this Refund Policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this policy shall otherwise remain in full force and effect.
This Refund Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between you and Palorivencia regarding refunds and supersedes all prior understandings or agreements, whether written or oral, regarding this subject matter.